Welcome to RouteDeck — a passenger transport business management platform developed by Eligo Apptech Pvt. Ltd. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (https://cabops.com), software, mobile applications, and services.

 

1. Who We Are

• Company: Eligo Apptech Pvt. Ltd.
  
• Address: Office No. 303, ASPIRO Building, Opp. Thyssenkrupp, Pimpri, Pune – 411018
• Contact: connect@cabops.com

   

 

2. Information We Collect

We collect the following types of information to provide and improve our services:

a. User & Company Information

• Full name, email address, phone number
• Organization or company details

   

b. Driver Information

• License number
• PAN and Aadhaar number (last 4 digits only)
• Contact details and medical checkup records

   

c. Vehicle Information

• Registration number, chassis number, engine number
• Insurance and compliance details

   

d. Location Data

• Real-time GPS data for tracking and route optimization

   

e. Payment Information

• Transaction details (processed securely through Razorpay)

   

 

3. How We Collect Information

We collect information:

• Directly from users during registration or profile updates
• Automatically through the app (e.g., GPS, usage logs)
• Through integration with third-party verification and tracking services

   

 

4. How We Use Your Information

We use your data strictly for the following purposes:

• User verification (KYC) and compliance checks
• Trip scheduling, tracking, and route optimization
• Sending notifications (e.g., trip updates, alerts)
• Payment processing and subscription management
• Legal and regulatory compliance
• Product improvement and security monitoring

   

 

5. Sharing of Information

We share limited data with trusted third parties only as necessary to deliver services:

Third Party	Purpose
Vehicle & Driver API Vendors	Verification of vehicle and driver credentials
Razorpay	Secure payment processing and subscription
SMS/Email Providers	Notifications and 2FA authentication
GPS/Map Services	Location tracking and routing

We do not sell or rent your personal data.

 

6. Data Storage & Retention

• Your data is stored securely in Google Cloud (Mumbai, India – Asia-South1).
• All files, databases, and backups are hosted within Indian data centers.
• We retain data for 2 years after account deactivation, after which it is deleted or anonymized.

   

 

7. How We Protect Your Data

We use industry-standard security practices:

• Encryption: SSL/TLS for data in transit, database encryption for sensitive fields
• Authentication: JWT tokens, multi-factor authentication (2FA)
• Access Control: Role-based permissions and audit logs
• Monitoring: API logging, session management, soft delete mechanisms

   

 

8. Your Rights

a. Right to Access & Correction

• You can view and update your information via your account settings.
• Admins can update company and vehicle data.

   

b. Right to Deletion

• You may request account deactivation. Your data will be marked inactive but retained securely for 2 years as per policy.

   

To exercise your rights or raise concerns, email us at connect@cabops.com.

 

9. Cookies & Tracking

We may use cookies or similar technologies for:

• Maintaining user sessions
• Improving performance
• Usage analytics

You may disable cookies through your browser settings.

 

10. International Data Transfers

All data is stored within India. We do not transfer user data outside India.

 

11. Changes to this Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Your continued use of RouteDeck constitutes acceptance of the revised policy.

 

12. Contact Us

If you have any questions about this Privacy Policy or your data, contact:

Eligo Apptech Pvt. Ltd.
Email: connect@cabops.com
Website: https://cabops.com